terms and conditions

terms & conditions

1. Definitions
Tess van Zalinge is a fashion design brand with an online store that specializes in crafting and selling custom, 100% handmade garments and lingerie. Tess van Zalinge is acting under the name Tess van Zalinge, Mauritskade 24M, 1091 GC Amsterdam. Email: info@tessvanzalinge.com

2. Applicability
These terms and conditions apply to every offer of Tess van zalinge and any agreement reached at a distance between businesses and consumers. These terms & privacy policies only concern for Tess van Zalinge customers and users of our online services for tessvanzalinge.com and our web shop. This privacy policy applies solely to information collected by this web site.

3. Orders
If an offer is of limited duration and / or subject to other conditions, it is explicitly stated in the offer.
Any offering in our web shop represents a non-binding invitation to order goods. By ordering, which is performed by clicking the “Buy” button, you will submit a binding offer to enter into a purchase agreement. We shall be entitled to accept the your offer within a period of one week. The order confirmation that is sent automatically by us after the dispatch of the order serves only to document that the your order has been received by us, but does not represent acceptance of your offer.
A contract is deemed only to have been concluded after we have issued a declaration of acceptance, which is sent in a further separate email (order confirmation or shipping confirmation), at the latest, however, by the dispatch of the order. If an offer is of limited duration and / or subject to other conditions, it is explicitly stated in the offer.

We request information from you on our order form. To buy from us, you must provide contact information and financial information. This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
We use an outside shipping company to ship orders which does not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order. We will keep your data for as long as necessary to fulfill the purposes above or for as long as we are required by law. After this your personal data will be deleted.

4. Contract
If you have accepted the offer electronically, we will immediately acknowledge electronic receipt of acceptance of the offer. Until receipt of this acceptance has not been confirmed by us, you may rescind the contract.

If the agreement is created electronically, we will take appropriate technical and organizational measures to protect the electronic transfer of data and ensure a secure web environment. If you pay electronically, we will take appropriate safety precautions.

We can - within the law - inform or meet our payment obligations, and of all those facts and factors that are important to a sound conclusion of the contract. If we are under this investigation justified in order not to enter into the agreement, we are entitled to refuse or to attach special conditions to implement an order or request.

We will provide the product or service to the consumer with the following information in writing or in such a way that it can be stored in an accessible manner to you on a durable medium to send: a. The address of the establishment of the business where consumers can lodge complaints; b. the conditions and how the consumer can exercise the rights of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal; c. information about guarantees and after sales service; d. the requirements for terminating the agreement if the agreement has a duration of more than one year or is indefinite.

5. Rights of withdrawal
When purchasing products (such as in-stock orders), you can terminate the contract without giving reasons, during at least 14 days after receiving the product. During this period you will treat the product and packaging carefully and return it as new. You will only unpack or use the product as necessary to assess whether you wish to retain the product.

If you exercise your right of withdrawal, you will return the product with all accessories and - if reasonably possible - in its original condition and packaging to the us, according to our provided reasonable and clear instructions.

When providing services (such as made-by-order orders): In providing services, you have the option to terminate the agreement without giving reasons, during at least fourteen days, starting on the day of entering into the agreement. In order to exercise your right of withdrawal, you focus on us to supply and / or appear on delivery to area provided reasonable and clear instructions. If you exercise your right of withdrawal, you will not exceed the cost of return shipping cost. If you have paid an amount, we will return this amount as soon as possible but no later than 30 days after the return or cancellation, refund.

6. Exclusion of right of withdrawal
We may exclude the right of withdrawal from you to the extent provided above. The exclusion of the right of withdrawal applies only if we clarify this in the offer, at least in time for the conclusion of the agreement stated. Exclusion of the right of withdrawal is only possible for products: a. that have been created by us in accordance with your specifications; b. that are clearly personal in nature; c. that can not be returned because of their nature; d. that spoil or become obsolete; e. whose price depends on fluctuations in the financial market over which we have no influence; f. for individual newspapers and magazines; g. for audio and video recordings and computer software that the consumer has broken the seal. Exclusion of the right of withdrawal is possible for services: a. on accommodation, transport, catering or leisure services on a certain date or during a given period. b. whose delivery with the express of your consent before the period has expired; c. on betting and lotteries.

7. Price
During the period mentioned in the offer prices have not increased of the products and / or services, except for price changes resulting from changes in tax rates. Notwithstanding the preceding paragraph, the business products or services whose prices are subject to fluctuations in the financial market and where we have no control, at variable prices. These fluctuations and the fact that any price targets, are at the offer.

Price increases within 3 months after the conclusion of the contract are only allowed if they result from legislation or regulations. Price increases from 3 months after the conclusion of the contract are only allowed if we have agreed and: they are the result of legislation or regulations;. orb. you have the right to terminate the agreement as of the date the increase takes effect.
The supply of products or services mentioned prices include VAT.

8. Compliance and Warranty
We guarantee that the products and / or services meet the contract specifications stated in the offer, the reasonable requirements of reliability and / or usability and the existing legal provisions on the date of the conclusion of the contract and / or government regulations. If specifically agreed, we also ensure that the product is suitable for other than normal use.

Last updated December 2017 Tess van Zalinge